POLICY AND THINGS TO NOTE:
Dear guest! Thank you for making a reservation with our Hostel One Home! If you need to cancel or change your booking, please email us at least two full days before the date of your arrival (e.g. if your check in is on Friday, the last day for a free cancellation is Tuesday). Please note that we only accept cancellations via email. Reception works 24 hours, so do not worry about late arrival during the night. Official check-in time is at 3pm and check-out time is at 11.00am. City tax 21 CZK per person per night will be charged extra upon your arrival. If you do not show up for your reservation and do not contact us, we may charge the first 2 nights of the accommodation to your credit card.
Age limit 18 - 45 years old. If you are outside of this age range upon the arrival to our hostel, we have the right to cancel your booking without a refund of your deposit and apply the late cancellation fee.
Payment upon arrival by cash (CZK or EUR), credit cards (Visa or Mastercard - please note that a fee of 4% will be charged for credit card payment on top of the amount paid). After your stay, you will receive an email which gives you the chance to rate our hostel. Please leave comment for the follow travellers. its very important for us.
PAYMENT AND CANCELLATION POLICY FOR NYE 2017:
Bookings including the nights of 28/12/17 till 01/01/18, require a 4-nights minimum stay. We will cancel bookings made for one, two or three nights only. -We will pre-charge client's credit card for the entire amount of reservation. If the reservation cannot be precharged in full, it cannot be guaranteed by the hostel and will be cancelled. Bookings for those dates can be cancelled free of charge at least 20 days before arrival. If cancelled or modified later,charges will be applied by hostel up to full cost of reservation. In case of no show hostel will charge cancellation fee of whole reservation and your reservation will be cancelled.
Cheers for reading this, we look forward to meeting you in person.